In the USA you call 1800-335-4685. Speak with a human and they will look up your account to see if you meet the criteria. They help you find your IMEI #, (its under General in Settings) text you a web address and have you process it there. I instantly got an email back giving me directions (see below). Here is the important thing. I had a Iphone 4 and didnt want to do the ISO7 update which would make my phone really really slow but upon trying to 'restore' as directed, it makes you do both. I didnt restore and it turns out my phone is unlocked anyway!!!!! Found this site to verify the status for free http://www.wikihow.com/Check-if-Your-iPhone-Is-Unlocked. Not traveling for 2 weeks but I will try it out then and give you an update!!
Sent: Thursday, November 14, 2013 8:14 AM
Subject: ATT MOBILE DEVICE UNLOCK REQUEST RECEIVED
Subject: ATT MOBILE DEVICE UNLOCK REQUEST RECEIVED
Request number: 639487
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
We have reviewed your request and confirmed that the device may be unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock process.
To complete the unlock, simply
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198
For questions regarding AT&T Mobile device, please visit the Phone/Device Learning Center.
Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com.
Sincerely,
AT&T Customer Care Team
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